Version 1.00 of my extension allows Admins now to set a queue specific announce message that is displayed on the ticket page.
You can edit the queue announce message as an RT user with the ‘AdminQueue’ right from
Admin > Queues > Announce.
As always you can find the updated extension on GitHub and MetaCPAN.
If you want to send your RT users a simple
"RT will be down this saturday" message, you can use my new RT-Extension-AnnounceSimple.
It will look like this:
You can edit the announce message as an RT admin user from
Admin > Tools > Announce:
As always you can find the extension on GitHub and MetaCPAN.
After we moved our RT from a dedicated server to a VM and also upgraded our Debian OS we had some trouble with apache eating up all the memory. I decided to install Munin to monitor the server and to see if the performance tweaks take effect.
I also wanted to monitor the RT ticket load time, but there wasn’t any plugin. So I’ve created one: rt_ticket_loadtime
Today we moved one of our RT from a 4 years old Fujitsu-Siemens RX300 S3 with 2x Intel(R) Xeon(TM) CPU 3.20GHz and 2GB RAM to our VMware ESX Cluster. The VM is configured with 4 CPU and 4GB RAM. With this move we also upgraded the OS from Debian lenny to squeeze. The actual copy job of our 4GB DB took 30 minutes.
I took this opportunity to move our customizations from the local folder into an RT Extension.
I just updated the Request Tracker Extensions RT-Extension-Gravatar and RT-Extension-HistoryFilter to make sure that they will work fine with RT 4.0. The updated versions are available from github and CPAN.
I pushed version 0.02 of RT-Extension-ReminderImproved to GitHub. It includes some changes and bug fix from BestPractical to the reminder function in RT 4.0.
As you could read before, the updates to the reminder function in this extension will be included in the upcoming RT 4.0 release.
I just created an PAUSE (Perl Authors Upload Server) account and uploaded my RT extensions hosted at GitHub. From now you will find my work also at CPAN: http://search.cpan.org/~cloos/.
This Request Tracker extension is an extended version of RT-Extension-BriefHistory where the user can select in their preferences, which transaction types they want to see on the ticket display page. You can find it as always @ GitHub: http://github.com/cloos/rt-extension-historyfilter.
My second Request Tracker extension cleans up a little bit the ticket page. In the history you will only see transactions from type create, correspond and comment. If you want to see the full history you have to use the history link in the top menu. You can find the extension at Github: http://github.com/cloos/rt-extension-briefhistory.
I just created my first Request Tracker extension. It will put some nice Gravatar images of your requestors and users into your RT. You can find it at GitHub: http://github.com/cloos/rt-extension-gravatar.