Version 1.00 of my extension allows Admins now to set a queue specific announce message that is displayed on the ticket page.
You can edit the queue announce message as an RT user with the ‘AdminQueue’ right from
Admin > Queues > Announce.
As always you can find the updated extension on GitHub and MetaCPAN.
After a week of training at Linuxhotel I completed the two necessary exams and are from now LPIC-2 (Linux Network Professional) certified.
Last week I had the chance to attend a Perl training at Linuxhotel. It is really a great place to learn and even if I had some years experience in programming Perl, I learned some new things.
If you want to send your RT users a simple
"RT will be down this saturday" message, you can use my new RT-Extension-AnnounceSimple.
It will look like this:
You can edit the announce message as an RT admin user from
Admin > Tools > Announce:
As always you can find the extension on GitHub and MetaCPAN.
After we moved our RT from a dedicated server to a VM and also upgraded our Debian OS we had some trouble with apache eating up all the memory. I decided to install Munin to monitor the server and to see if the performance tweaks take effect.
I also wanted to monitor the RT ticket load time, but there wasn’t any plugin. So I’ve created one: rt_ticket_loadtime
Today we moved one of our RT from a 4 years old Fujitsu-Siemens RX300 S3 with 2x Intel(R) Xeon(TM) CPU 3.20GHz and 2GB RAM to our VMware ESX Cluster. The VM is configured with 4 CPU and 4GB RAM. With this move we also upgraded the OS from Debian lenny to squeeze. The actual copy job of our 4GB DB took 30 minutes.
I took this opportunity to move our customizations from the local folder into an RT Extension.
I just updated the Request Tracker Extensions RT-Extension-Gravatar and RT-Extension-HistoryFilter to make sure that they will work fine with RT 4.0. The updated versions are available from github and CPAN.
Today I completed my second exam for the LPIC-1 (Linux Server Professional) Certification.
I pushed version 0.02 of RT-Extension-ReminderImproved to GitHub. It includes some changes and bug fix from BestPractical to the reminder function in RT 4.0.
As you could read before, the updates to the reminder function in this extension will be included in the upcoming RT 4.0 release.
I just ordered for the first time printer cartridges for my HP Officejet 6500 online at tonerjet.de. I send my order yesterday and received my cartridges today from my friendly DHL man. Great job tonerjet.de.